With nearly 60 years of experience, DCI (Data Center Inc.) is a leader in developing banking technologies and services for community banks across the U.S.
The company provides complete digital solutions for processing and managing operations for more than 200 local banks. The partnership between DCI and Luby was established to support the restructuring of one of its core solutions, following the most advanced UX practices.
Our focus: creating a new user experience that was less frictional, more attractive, convenient, enjoyable, and mobile-first. The positive results of this project triggered a continuous collaboration — from designing new fintech solutions from scratch to modernizing DCI's core banking applications.
Luby took on the challenge of redesigning DCI's entire online banking system, which unites various products serving over 200 connected community banks. The goal was to build a new experience for both banks and end customers — modernizing interactions without losing existing functionalities.
To achieve that, Luby's work was divided into multiple research and design stages:
Our initial work defined short- and long-term project visions, business rules, wireframes, prototypes, and design priorities — setting the stage for GoBanking's transformation.
Once the foundational research and design were complete, we prioritized and redesigned key interfaces that added measurable value for DCI's users.
Enabling businesses and individual entrepreneurs to create batch payments — saving time and reducing transaction costs.
By combining a modern interface with optimized usability, Luby systematically resolved key user pain points while introducing new functionality and efficiency.
To transform the system into something more scalable and connectable, Luby initiated several foundational actions:
Development of a Design System, to standardize components, accelerate development, and enhance the user experience.
Enabling secure and efficient financial transactions between users.
This approach not only modernized GoBanking but also aligned it with the evolving standards of open banking in the U.S.
Luby's banking technology division also contributed to DCI's account opening module modernization — known as GoOpen. The challenge was to resolve system limitations, transforming it into a modern and functional onboarding environment for banks and their customers.
Mapping each process flow to identify bottlenecks and improvement points
Evaluating ten competitors' onboarding processes to extract useful insights
Documenting every account-opening flow and building a comprehensive dataset for comparison
Engaging DCI implementation teams to deeply understand operational challenges and personas
Assessing the administrative system to identify usability issues
Our specialized multidisciplinary team — designers, product managers, tech leads, architects, and developers — worked closely with DCI to bring GoOpen to life.
Key Outcomes of This Strategic Partnership:
Cost savings compared to a U.S.-based supplier
Cost savings compared to a local supplier from Kansas
Significant improvements in UX and visual consistency
Ongoing modernization of DCI's legacy systems
Since Luby Software joined the project, we've noticed significant improvements and progress in our initiative. Project management has proven to be highly effective through communication via email, Microsoft Teams, and other tools. Overall, the team stands out for its open communication and proactive attitude. It's an extremely solid company with ambitious goals.
Daren Fankhauser
CTO, DCI